VAN Online Business Plus
$1.2 Billion
in annual merchant volume processed for Ottawa businesses
Commercial lending · Treasury management · Merchant services
Founded in 2014 by Victor and Arlene Nguyễn. Managing $340 million in commercial deposits and serving 420+ active business clients across Ottawa-Gatineau and Eastern Ontario.
See What We Can Build Together →"They see the full picture." — Kyle Brandt, NorthPeak Digital
Your Results Deserve More Than Promises
Client retention rate — accounts older than two years, measured annually since 2019
Active business clients across Ottawa-Gatineau and Eastern Ontario
Numbers without context are just decoration. So here's the context — every one of these figures is tracked quarterly and published in our annual client report. Our 91% retention rate? It means clients stay because the service is working, not because of lock-in contracts. We don't have those.
Since Victor and Arlene Nguyễn founded VAN Online Business Plus in 2014, we've grown from a single team of three commercial bankers to a full-service institution managing $340 million in commercial deposits. That growth came entirely from referrals and results — we've never run a television ad, and we don't plan to start. Our team of 38 employees serves businesses ranging from pre-revenue startups with their first signed contract to established companies processing millions in monthly card volume.
"That line of credit is the reason we delivered on time and earned the early-delivery bonus that funded our next three hires."
Three Pillars of Business Banking — Under One Roof
Most banks force you to work with separate divisions that don't talk to each other. At VAN Online Business Plus, your commercial account manager, your lending officer, and your merchant services specialist sit in the same building on Bank Street — and they meet weekly to review every active client relationship.
Commercial Lending
Operating lines of credit, term loans, CSBFP government-backed lending, and commercial & industrial facilities. We underwrite based on your cash conversion cycle — not just historical revenue. Facilities from $50K to $2M, with structures that match your actual business rhythm: seasonal draw-downs, milestone-based disbursements, and inventory-backed revolving lines.
Explore Lending Options →Treasury Management
Automated cash positioning, payroll integration, multi-entity account structures, and real-time reporting through our Online Business Plus dashboard. We've helped clients recover an average of six hours per week in manual reconciliation time. Whether you're managing one account or twelve across multiple subsidiaries, your cash flow stays visible and controlled.
See Treasury Features →Merchant Services
Interchange-plus pricing with full transparency on every transaction type — no bundled rates hiding the actual cost. We process $1.2 billion annually for Ottawa-area businesses and comply fully with the Code of Conduct for the Credit and Debit Card Industry in Canada. Terminal leasing, e-commerce gateway integration, and detailed monthly reporting included.
Compare Our Rates →Your Banking Relationship Deserves a Smarter Process
We built our onboarding and service methodology around one observation: the Big Five banks treat every business the same. A SaaS startup with recurring revenue gets the same underwriting template as a seasonal landscaping company. That doesn't make sense — and it leads to mismatched credit structures, unnecessary fees, and banking relationships that actively slow companies down. Here's how we do it differently.
Deep Listening
We start every engagement with your business model — revenue cycle, cash conversion timeline, seasonal patterns, vendor payment terms, and customer concentration risk. Before recommending a single product, we map how your company actually moves money. This initial discovery session typically runs 60–90 minutes, and it's the reason our solutions fit from day one instead of requiring months of adjustment. Your dedicated relationship manager — not a call centre representative — leads this conversation.
Custom Structuring
Credit facilities built around your manufacturing cycle. Treasury workflows that match your payroll calendar. Merchant pricing based on your actual transaction mix — not a blended rate that subsidizes someone else's volume. Nothing off the shelf. If you're a hardware company with a 14-week production cycle, your revolving line reflects that. If you're a restaurant group processing 80% tap transactions, your interchange structure reflects that too.
Triple-Check Review
Every deliverable — every commercial loan closing package, every cash flow analysis report, every merchant services rate comparison — passes through three independent reviews before it reaches you. The first review is your relationship manager. The second is our internal compliance team. The third is a senior officer sign-off. This process adds about 24 hours to our turnaround, but it's the reason we've maintained a near-zero error rate on loan documentation since 2019.
Ongoing Optimization
Quarterly account reviews with your relationship manager. Annual fee schedule walkthroughs where we compare your actual usage against your current pricing tier. Proactive alerts when your transaction patterns suggest a better structure — like when a client's card volume growth qualified them for a lower interchange tier three months ahead of their annual review. This isn't set-and-forget banking. It's a living relationship that evolves with your business.
Your Cash Flow Deserves Better Than Generic Templates
Canopy Robotics Inc.
Ottawa-based autonomous greenhouse monitoring systems · Client since 2021
Their Big Five bank offered $150K with personal guarantees and a 90-day review clause — for a hardware company with a 14-week manufacturing cycle. Every quarter, Derek Wilkinson's team risked having their credit pulled mid-production run. The bank's underwriting model treated Canopy like a service company with weekly revenue, when in reality their cash inflows arrived in large contract payments every 10–16 weeks.
$475K inventory-backed revolving facility with draw-downs aligned to manufacturing milestones — raw materials procurement, assembly completion, and shipping confirmation. Personal guarantees limited to 25% of facility value, stepping down to 15% after 12 months of on-time covenant compliance. Review cycle extended to semi-annual, matching their actual contract delivery schedule.
$310,000 in working capital preserved in the first year alone. Facility expanded to $800K within 18 months as Canopy landed two new provincial contracts. The structured draw-down schedule meant Canopy never held borrowed funds they weren't actively deploying — reducing their average interest cost by 34% compared to a traditional fully-drawn line.
"They built a credit facility around our actual manufacturing timeline, not a generic template. For the first time in three years, I stopped worrying about whether our bank would pull the rug out mid-production."
Your Trust Deserves Evidence
We could tell you we're different. Instead, here are the people who've tested that claim with their own businesses — and their own money. These are unedited quotes from real clients. If you'd like to speak with any of them directly, ask us for a reference.
"I was spending Sunday nights doing bank reconciliations instead of being with my family. Priya's team automated our entire cash management workflow in about three weeks. I'm not exaggerating — I got six hours a week back. That's six hours I now spend on sales calls, site visits, or just being present at dinner."
Client since 2020 · Treasury management & commercial operating account
"When Jean-François showed me the actual interchange breakdown on my card transactions, I realized I'd been overpaying by about $1,500 a month for three years. That's $54,000 I'll never get back — but at least I'm not losing it anymore. The transparency alone was worth switching."
Client since 2021 · Merchant services & commercial operating account
"Most banks wouldn't return our calls. We were pre-revenue with a signed government contract and couldn't get a meeting. Marcus sat down with us for ninety minutes, reviewed the contract line by line, and had an operating line approved within two weeks. That line funded our first three hires."
Client since 2020 · Operating line of credit & personal banking
Built for Ottawa Businesses at Every Stage
From your first signed contract to your hundredth employee, we structure banking around where you are now and where you're heading. Our 420+ active clients span nearly every sector in the Ottawa-Gatineau corridor — here are the business profiles we serve most often.
Pre-Revenue Startups
You have a signed contract or committed funding but no operating history. Traditional banks won't look at you. We will. Our startup banking packages include CSBFP government-backed lending, simplified operating accounts with no minimum balance requirements, and credit facilities underwritten against your contracts — not your last two years of tax returns.
Growth-Stage Companies
Revenue is climbing, headcount is growing, and your current bank's cookie-cutter products are creating friction. You need treasury automation to handle multi-entity payroll, inventory-backed revolving lines that scale with your purchasing, and a relationship manager who understands that a 14-week manufacturing cycle isn't a red flag — it's your business model.
Established Businesses
You're processing significant monthly volume and managing complex cash flows across multiple revenue streams. You need a banking partner who proactively optimizes your fee structure, provides detailed interchange reporting on every card transaction, and conducts quarterly reviews to ensure your banking infrastructure keeps pace with your operations. Our transparent rate schedules mean no surprises.
Your Next Quarter Deserves a Better Banking Partner
Whether you're pre-revenue with a signed contract or processing a million in monthly card volume — we'd rather listen to your situation than guess at it. One conversation. No obligation. No fee schedules until you ask for them. Every initial consultation is led by a senior relationship manager, not a junior intake coordinator, and we come prepared with questions specific to your industry.
Call us directly at (249) 845-5963 during business hours, visit our Bank Street headquarters in person, or use the form below to start the conversation on your schedule. We respond to every inquiry within 24 hours — usually faster.
Important Disclosures
VAN Online Business Plus Ltd. is a federally regulated financial institution operating under the oversight of the Office of the Superintendent of Financial Institutions (OSFI). Registration No. FRN-20140327-OB.
Eligible commercial deposits are protected by the Canada Deposit Insurance Corporation (CDIC) up to applicable coverage limits. CDIC Member Institution No. 1247.
Service fees may apply — see our Schedule of Fees for complete details. Fee schedules are reviewed and updated annually.
Merchant acquiring services comply with the Code of Conduct for the Credit and Debit Card Industry in Canada.
VAN Online Business Plus Ltd. Registered Office: 1501 Bank Street, Ottawa, Ontario K1H 7Z1.
Regulated by the Office of the Superintendent of Financial Institutions (OSFI). Subject to the Bank Act (Canada).