Ready to Stop Guessing About Your Banking? Let's Start With a Real Conversation
Since 2011, every engagement at VAN Online Business Plus has started the same way — a direct, honest conversation about what's actually happening in your business banking. We respond to every inquiry within one business day, and most people hear back within 4 hours during office hours. No chatbots. No auto-responders. A real person who understands business banking reads your message.
Three Ways to Reach Our Team Directly
Whether you're exploring our advisory services for the first time or you're ready to book your 14-day diagnostic, choose the method that works best for you.
Fill out the form below and our advisory team will review your inquiry personally. We'll respond with specific next steps — not a generic acknowledgement email. If your situation aligns with our service areas, we'll suggest a complimentary 30-minute scoping call to explore the fit.
You might be wondering if we'll spam you — we won't. One thoughtful response. No drip campaigns. No sales sequences. Read our Privacy Policy for full details on how we handle your data.
(604) 660-1993
Best times to call: Monday–Friday, 8:30 AM – 5:30 PM Pacific Time
When you call our Vancouver office, Arjun or Corinne typically answers directly. We don't use automated phone trees or offshore call centres — the person who picks up the phone understands business banking and can start helping immediately. If we're in a meeting with a client, you'll reach our front desk, and we'll return your call within 2 hours.
For existing clients with urgent banking issues: call the same number and press 1 for priority routing. This line is monitored during extended hours (7 AM – 7 PM PT) for time-sensitive matters like payment processing failures, compliance deadlines, or bank relationship escalations.
What to have ready when you call: A brief description of your business, your current banking arrangement (if any), and the specific challenge or question that prompted you to reach out. This helps us route you to the right advisor and make the most of our conversation.
Call (604) 660-1993 Now1078 Howe Street, Vancouver, British Columbia V6E 3Y6
Office Hours: Monday–Friday, 8:30 AM – 5:30 PM Pacific Time
Our headquarters is in the heart of downtown Vancouver, two blocks south of the Burrard SkyTrain station. We've been at this location since 2011, and it serves as our primary hub for advising 300+ businesses across British Columbia and Alberta. Learn more about our coverage area on our Locations page.
Getting here: If you're taking transit, exit at Burrard Station and walk south on Howe Street — we're between Helmcken and Nelson. Street parking is limited in this area, so we recommend the Impark lot on Helmcken Street (half a block west) or the EasyPark at Nelson and Hornby. Bicycle parking is available in front of the building.
Important: All advisory meetings are by appointment to ensure we give you focused, uninterrupted time. Walk-ins are welcome for general inquiries, but we can't guarantee advisor availability without a scheduled meeting. Call (604) 660-1993 or use the form in the "Send a Message" tab to book your visit.
What Happens After You Reach Out
transparency at every step — including before you become a client. Here's exactly what to expect once you contact us.
We Acknowledge & Review
Within 4 hours during business hours (24 hours maximum), a member of our advisory team — Arjun, Corinne, or Priya — personally reviews your inquiry. We don't use templates. We read what you wrote and assess how our services align with your situation.
Complimentary Scoping Call
If there's a potential fit, we'll schedule a free 30-minute scoping call. This isn't a sales pitch — it's a two-way conversation where we ask pointed questions about your banking relationships, cash flow patterns, fee structures, and growth trajectory. You'll know within this call whether we can help.
14-Day Diagnostic Begins
If you decide to move forward, we start with our signature 14-day diagnostic — a comprehensive analysis of your current banking arrangements before we make a single recommendation. See our Rates page for transparent pricing on every engagement tier.
Actionable Recommendations
You receive a detailed report with specific, prioritised recommendations — not generic advice. Every suggestion is tied to measurable outcomes: reduced fees, improved cash flow timing, better lending terms, or stronger banking relationships. Our median first-year ROI is 4.2× on advisory fees.
Common Questions Before Reaching Out
Do I need to be a certain size to work with you?
We work with businesses at every stage — from pre-revenue startups seeking their first banking relationships to established companies with $50M+ in annual revenue restructuring complex treasury operations. Our Startup Banking service is specifically designed for early-stage companies, while our Treasury Management advisory serves larger enterprises. Revenue size doesn't determine fit — complexity and willingness to optimise do.
Is the initial conversation really free?
Yes. The 30-minute scoping call is completely complimentary with no obligation. We use this conversation to understand your situation, explain our diagnostic-first approach, and honestly assess whether we're the right fit. If we're not, we'll tell you — and when possible, point you toward someone who is. Fees only begin when you formally engage us for the 14-day diagnostic or another service.
I'm outside Vancouver — can you still help?
Absolutely. While our office is in Vancouver, we serve businesses across all of British Columbia and Alberta. Approximately 40% of our 300+ clients work with us entirely through video calls, secure document sharing through our client portal, and phone consultations. Visit our Locations page for more details on our regional coverage and remote advisory capabilities.
How is this different from talking to my bank directly?
Your bank's relationship manager works for the bank. We work for you. That distinction matters when it comes to fee negotiations, product recommendations, and identifying when a competing institution might serve you better. We maintain relationships with 11 institutional partners across Canada, giving us the leverage and breadth to recommend — and negotiate — the best possible arrangements for your specific situation. Learn more about our approach and team.
What information should I prepare before contacting you?
For the initial inquiry, you don't need anything formal. Just a description of your business and what's prompting you to look at your banking setup. If you're ready for the scoping call, it's helpful (but not required) to have: your most recent 3 months of bank statements, a list of your current banking products and fees, and any specific pain points — such as slow payment processing, high transaction fees, or difficulty accessing working capital.
Talk to a Real Person Who Understands Business Banking
We don't use automated phone trees. We don't funnel you through a chatbot. You'll talk directly to a member of our advisory team — Arjun, Corinne, or Priya — who has hands-on experience navigating the Canadian business banking landscape since we opened our doors in 2011.
Over 300 businesses across BC and Alberta have started exactly where you are right now: with a single conversation. Our 14-day diagnostic begins after that conversation, and the conversation itself is free. No commitment. No pressure. Just clarity about whether we can help.